Managing Conflict

Managing conflict category contains workshops, products, self assessments and articles to help you to analyse conflict situations, be aware of your conflict management style and successfully manage the conflict situation.

There Are No Difficult People

There are no difficult people. However, there are difficult behaviours. Most people will encounter others whose behaviour they find difficult. Warning signals alert you that you may have problems in coping with these difficult characters as a result of previous experience with unpleasant or unsociable behaviour. But be careful! We all make generalisations as a way of drawing conclusions based on limited experience. We make generalisations about people we say  'oh he’s always late ' or ‘she never contributes to a meeting’, which may or may not be true in reality. Putting people into categories "us" and "them" helped humans [...]

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