Evaluating training and development is not confined to end of course happy sheets. Evaluating training is also concerned with measures of enhanced business performance and begins when identifying training needs. Getting the  competencies, content, standards and measures right at this stage will enable you to evaluate the impact of your training against a set of measurable criteria

Little Value from Bigwigs and Stinking Thinking

A big job had presented itself at training towers. The bigwigs had attended a continuous improvement seminar where they had been publicly embarrassed by the ring masters for their stinking thinking. The big wigs arrived at training towers and the gnomes were summoned. During a verbal thrashing the gnomes were told to put out to tender a management development programme. I’ve just finished writing a proposal for a management development programme. Provided with a list of fluffy objectives that could only have been written by an inebriated gnome with a very low threshold for success. These managers [...]

Training Twaddle About Evaluation

At the quarterly management meeting heads of department were presenting progress reports. Head of distribution had just finished sharing his news on the goods lost in transit and damaged goods issues. He was applauded for the significant  impact of these initiatives in the reduction in customer complaints and the decrease in goods being written off, demonstrating some very impressive financial gains.     The next presentation was from Training and Development, known for their slick and impressive presentations this was no exception, graphs and charts displayed data related to numbers of people attending training courses, there was a wonderful selection [...]

Is your Training and Development Footprint Shrinking?

Is your Training and Development Footprint Shrinking? Learning professionals have always known that they should be measuring the return on investment from training and development or the contribution of their interventions in terms of business performance, but there has been very little external pressure on them to do so. As long as there was a demand for training coupled with the happiest of comments on feedback forms, then who would want to cause an upset by suggesting that some of this stuff wasn't necessary or useful? A recent Bersin & Deloitte study confirms that The Training and Development footprint continues [...]

Why be in the training rat race

In a land far away, I went along with a representative from a provider of training to meet their client, on the journey to the meeting I said to the representative, “There are at least twenty providers of training offering services to this company why should they choose you?” His response to this question came as no surprise, he spoke about the abundance of training providers in the region who competed on price and it appeared that this was his only strategy for winning the business. He had been forced into the training rat race where competing on price at [...]

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