This practical and highly interactive communicate with impact workshop is designed to enable you to consider the core purpose, intent and outcomes required from business communications and develop the skills to make a significant impact.
You will identify and select the most appropriate influencing techniques that in the context of your communication, whether it is a negotiation, a meeting or a presentation, enables you to influence your stakeholders, minimize conflict and ensure your message has impact.
Self Perception Influences Communication
Constructing and delivering the message is only part of the process and takes no account of how the message is being received.
So, whether your message is intended for a group or an individual it is a two way process and therefore we will explore essential business communication competencies from a variety of perspectives including, self perception and recognition of the perception of others, the process of unconscious bias and how it impacts your communications.
Duration: 1 Day
You should come along to the workshop with 2 scenarios where you need to communicate with impact, here are some ideas…..
- Scenario 1 – delivering a message at a meeting that requires a change that will impact a group of individuals who are present at the meeting.
- Scenario 2 – delivering balanced feedback a scenario where you will provide a mix of developmental (room to improve) and positive feedback to an individual at work.
Making an Impact
During the workshop you will begin to develop the following business critical competencies:
- Identify the objective of the message and what actions are required of its recipient
- Construct and deliver messages that are clear and unambiguous Ensure intentional communication is goal directed and control accidental or unintentional meta communication
- Recognise and manage perceptual distortion in communications
- Recognise and act upon reactions to your message and identify clues to dominant feelings
- Identify barriers to self perception and the perception of others Psychological and cultural factors in perceptual errors
- Control your unconscious bias and how bias creates self fulfilling prophecies
- Demonstrate techniques to help you to reduce the impact of unconscious bias in your role
- Anticipate, and influence behaviour associated with work styles and preferences
- Provide unbiased and balanced developmental feedback
- Flex your style and influence polar opposites
- Identify the roles of power and influence in communications
- Demonstrate the skills of focusing your audience quickly on common purpose and results
- Presenting ideas/opinions assertively using the PROVE model.
Communicate with Impact Content
The core purpose and content of communications
- Identify the purpose of your communication and selecting the method that supports that purpose
- Enhance verbal, Para-verbal and non verbal communications to add impact to your message
- The role of filters in communication…what you said wasn’t what I heard
- Explore the five levels of listening
Exploring the impact of unconscious bias on our communications
- What does unconscious bias look like in practice?
- What’s the impact of unconscious bias?
- Recognise your own unconscious bias and the risks of acting on it instinctively.
- Are your message leaking unconscious bias?
Interpreting body language
- Silent movies activity recognising micro messages, micro inequities and micro affirmations
- Identifying emotions being conveyed via non verbal channels
- Listening levels self assessment – developing your listening
- Responding to what is being conveyed
- How groups and individuals respond to feedback
- The impact of future orientated developmental feedback in contrast to traditional performance feedback
- What drives your feedback? Providing feedback The providers intentions play an enormous part in the perceived value – are your intentions positive?
- Practice session using the AID Model
- Presenting Ideas
- Presenting ideas/opinions assertively using the PROVE model
- Asking questions to find out what is most important to the other party.
- Framing your proposal so it is more about them than you.
- Managing objections – framework for handling conflict
Avoiding conflict in communications
- Perceptual distortion and the information we attend to
- The culprit activity
- Johari and the third eye of invisible traits – how others see you
- The ladder of inference and how it impacts communication.
- Analyse your working styles and communication preferences.
- The importance of timing when communicating messages
- Six thinking hats: recognising thinking styles and tailoring communication to accommodate a range of styles
Your turn to structure a message to get the impact you require
This session is aimed at perfecting your communicate with impact message:
- Structure a message and clarify expectations.
- What should your opening statement announce?
- What’s in it for the Audience? Why should I be interested?
- Memorable messages and the rule of three
- Presenting your rationale for this approach
A Terrific Testimonial
Hello Joy, It was a pleasure meeting you. First of all: I was very enthusiastic about your course. During my vacation my partner and I talked about it a lot. It has also given her great insights into communicating with her colleagues and clients (she works at PWC). I was impressed with the practical solutions you gave. I had for example Cialdini’s book gathering dust for a few month in the kitchen, while during your course you made it clear within a few hours. Thanks again, kind regards, Adriano
A Little Extra Reading: