What does this privacy policy cover?

This privacy policy describes how Spectrum Training Services (also referred to as “we” or “us”) will make use of your data to purchase services from our website (https://www.spectrain.co.uk).

The privacy policy also describes your data protection rights, including a right to object to some of the processing which Spectrum Training Services carries out. More information about your rights, and how to exercise them, is described in the “What rights do I have?” section.

Summary of how we use your data

Spectrum Training Services uses your personal data to manage your relationship with us, allow you to purchase services from us, deal with invoicing and ensure that we can communicate with you efficiently.

What information do we collect?

We collect and process personal data about you when you interact with us and our website, and/or when you purchase services from us. This includes:

your name;
your email address;
your phone number ;
your address;
your payment details (including your billing address or PayPal account or bank details, as appropriate); and/or
information related to the browser or device you use to access our website;

How do we use this information, and what is the legal basis for this use?

Spectrum Training Services process this personal data for the following purposes:

To fulfil a contract, or take steps linked to a contract: this is relevant where you make a purchase from us. This includes:

  • verifying your identity;
  • taking payments;
  • communicating with you;
  • providing customer services and arranging the delivery or other provision of services;
  • Where we have a legitimate interest. This includes:
    to conduct research, analysis and analytics.
Where you give us consent:

We will send you direct marketing in relation to our relevant products and services, or other products and services provided by us.On occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. On rare occasions we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

What rights do I have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format.

To exercise any of these rights, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

How do I get in touch with you?

Spectrain hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch with joy@spectrain.co.uk.

Where we process personal data for marketing purposes with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.

Language

In the event of any conflict in interpreting or construing the terms of this policy, the English version shall prevail.