I admire and encourage people who can express their creativity with whatever tools are available, but having access to PowerPoint and Clip Art does not make you a learning designer. I have owned a hammer for many years but that doesn’t mean I can build a house. So when a customer asked me to update some materials created by a friend of his family and make them available on-line, diplomatic feedback was required.
Feedback is the food of progress, sometimes it doesn’t taste nice
(Thank you Liggy Webb for feeding me with this great title)
The customer operates in a business that is audited regularly for compliance had realised when preparing for an up and coming audit that there were gaps, misinterpretations, or occasionally complete ignorance among staff about a critical compliance issue. Initially the customer couldn’t find the soft copy of the materials, so I went along to meet him to view the printed workbooks which were in an old storeroom in the basement…with hindsight the decision to hide them in the basement was probably a wise one.