Managing Difficult Behaviour Training Course

Difficult Behaviour

Take just two valuable days to attend this Managing Difficult Behaviour Training Course and you will benefit from an extremely insightful and practical guide to Managing Difficult Behaviour and difficult situations that you encounter in your workplace.

You will develop skills and techniques to enable you to demonstrate that confidence to be professional and proactive and not reactive when challenged by people and circumstances.

If you are looking to develop a confident approach to overcoming difficult situations and a strategy for isolating and managing your reactions to difficult behaviours, this managing difficult behaviour course will enable you to practice the tools and techniques you need you need to make a difference during those difficult interactions.




  • Identify and Isolate the behaviours that you find difficult and develop techniques for minimizing the impact of those behaviours
  • Develop positive working relationships with difficult or uncooperative
  • individuals.
  • Approach conflict situations with increased confidence using the appropriate
  • style to diffuse the conflict
  • Reflect on your attitude and get into the best state to manage difficult situations

 Course Content

  • The Behavioural Spiral
  • Recognising the 4 life positions with the OK Corral
  • Recognising when events are spiraling out of control
  • Breaking the negative spiral
  • Identifying demanding situations at work

Group Conflict

  • A pie and a pint case study – identifying the underlying reasons for group
  • conflict
  • Managing feelings beliefs and attitudes
  • Managing Personal Conflict
  • Identifying the source of conflict
  • Identifying your conflict management style
  • When to use the styles to minimize conflict

Managing Difficult People – The classical difficult behaviour

  • Recognise the classical behaviours
  • Explore a model for managing the behaviours
  • Seeking to understand
  • Making yourself understood

The power of words – influential language patterns

  • Deflecting negativity with words that work
  • Providing powerful feedback
  • Staying in Assertive
  • When are you assertive – recognising when you find it easy to be assertive
  • Recognising your rights and responsibilities
  • Avoiding crossing the line into aggression
  • Saying NO and being loved for it