Service Survival Tool Kit Slide Show

£22.00

Service Survival Tool Kit Slide Show: This slide show accompanies our Service Survival Tool Kit , so, if you want a ready made training course here it is on special offer to those who have purchased the Service Survival Tool Kit

Our Service Survival Workbook contains development activities aimed at developing the following competencies:

  • A range of strategies to help you to manage difficult behaviours
  • The ability to recognise the characteristics of a working sytle that is different to your own and to influence that style
  • Conflict resolution techniques and when to make a conscious choice to select a different approach to managing conflict
  • Heightened awareness of your emotional triggers and techniques to enable emotional resilience

The service survival toolkit is the ideal competency development programme for those who work in call centres.

Description

Service Survival Tool Kit Slide Show

Service Survival Tool Kit Slide ShowThis Service Survival Tool Kit Slide Show accompanies our Service Survival Tool Kit , so, if you want a ready made training course here it is on special offer to those who have purchased the Service Survival Workbook

As an added bonus, if you contact us we will send you the trainer guide free of charge and then you are good to go with a ready made training course

Our Service Survival Workbook is ideal for those who work in call centres and contains development activities aimed at developing the following competencies:

  • A range of strategies to help you to manage difficult behaviours
  • The ability to recognise the characteristics of a working sytle that is different to your own and to influence that style
  • Conflict resolution techniques and when to make a conscious choice to select a different approach to managing conflict
  • Heightened awareness of your emotional triggers and techniques to enable emotional resilience

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