Service Survival Tool Kit Slide Show: This slide show accompanies our Service Survival Tool Kit , so, if you want a ready made training course here it is on special offer to those who have purchased the Service Survival Tool Kit
Our Service Survival Workbook contains development activities aimed at developing the following competencies:
- A range of strategies to help you to manage difficult behaviours
- The ability to recognise the characteristics of a working sytle that is different to your own and to influence that style
- Conflict resolution techniques and when to make a conscious choice to select a different approach to managing conflict
- Heightened awareness of your emotional triggers and techniques to enable emotional resilience
The service survival toolkit is the ideal competency development programme for those who work in call centres.