This Service Survival Tool Kit will help you to identify those difficult behaviours, and provide you with strategies to minimise their impact leaving you feeling good about yourself and avoiding conflicts that spiral out of control.
We know that you provide great customer service, but service can go off track when faced with a behaviour that you fail to recognise as challenging and before you know it there you are in a negative spiral and its those tricky situations that this tool kit will help you to recognise and manage
Our Service Survival Workbook contains development activities aimed at developing the following competencies:
- A range of strategies to help you to manage difficult behaviours
- The ability to recognise the characteristics of a working sytle that is different to your own and to influence that style
- Conflict resolution techniques and when to make a conscious choice to select a different approach to managing conflict
- Heightened awareness of your emotional triggers and techniques to enable emotional resilience