Service Survival Tool Kit

£60.00

This Service Survival Tool Kit will help you to identify those difficult behaviours, and provide you with strategies to minimise their impact leaving you feeling good about yourself and avoiding conflicts that spiral out of control.

We know that you provide great customer service, but service can go off track when faced with a behaviour that you fail to recognise as challenging and before you know it there you are in a negative spiral and its those tricky situations that this tool kit will help you to recognise and manage

Our Service Survival Workbook contains development activities aimed at developing the following competencies:

  • A range of strategies to help you to manage difficult behaviours
  • The ability to recognise the characteristics of a working sytle that is different to your own and to influence that style
  • Conflict resolution techniques and when to make a conscious choice to select a different approach to managing conflict
  • Heightened awareness of your emotional triggers and techniques to enable emotional resilience

Description

This Service Survival Tool Kit will help you to identify those difficult behaviours, and provide you with strategies to minimise their impact leaving you feeling good about yourself and avoiding conflicts that spiral out of control

Service Survival Tool KitManaging with the difficult behaviour of other people is never an easy or very pleasant experience you are certainly not alone in your struggle to find ways to interact with and manage people who are difficult. So many others are searching and often silently suffering in trying to cope with other people’s difficult behaviours. By the end of this course you will be thinking differently about your responses to difficult people and situation, taking back some of the power and control to begin to effectively handle your responses to the difficult behaviour of these people.

Take a look at the Service Survival Tool Kit Slide Show. This presentation accompanies the workbook so you have a ready made training programme

 

Our Service Survival Workbook contains development activities aimed at developing the following competencies:

  • A range of strategies to help you to manage difficult behaviours
  • The ability to recognise the characteristics of a working sytle that is different to your own and to influence that style
  • Conflict resolution techniques and when to make a conscious choice to select a different approach to managing conflict
  • Heightened awareness of your emotional triggers and techniques to enable emotional resilience

 

 

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