Developing your conflict competence is essential if you want to manage and respond to conflict with confidence. Conflict is inevitable; however, if conflict is poorly managed it will impact productivity, create reputation risk among prospective business partners and result in low morale across the workforce. While we generally see conflict as negative and prefer to avoid it better results come from engaging with it constructively.
At work, you are likely to find two forms of conflict. The first is conflict about decisions, ideas, directions and actions. We call this “substantive conflict” since it’s focus is disagreements about the substance of issues. The second form, “personal conflict” which leads to interpersonal tension.
During this conflict management event we will explore and develop your ability to respond to conflict with confidence in three key conflict resolution areas: