Constructive communications are the driver of agile performance. Whether it’s just in time feedback, or a constructive conversation about under performance, perhaps it’s about delivering a difficult message to a customer.
On these pages of our site you will find courses, resources and articles dedicated to exploring the competencies required for Constructive Communications in a range of contexts.
Have you ever navigated into a conversation cul-de-sac? When did you last find yourself in a conversation that took an unexpected turn? A comment that embarrassed or offended you? A comment that stunned you into silence or panic. Yesterday I was working with a group of professionals whose customers [...]
There are no difficult people However, there are difficult behaviours. Most people will encounter others whose behaviour they find difficult. Warning signals alert you that you may have problems in coping with these difficult characters as a result of previous experience with unpleasant or unsociable behaviour. But be careful! [...]
The way we begin a difficult conversation has an effect on whether the discussion goes well, getting the opening right requires a little thought beforehand to think things through clearly and to get into a productive state
Yet again I find myself doing a little housekeeping of my LinkedIn groups. In doing this I began to identify criteria - what makes a group effective and would encourage me to want to network with members of that group? That thought expanded into I wonder what criteria LinkedIn group [...]
A performance management story from our tales for trainers library
A team had four members called Everybody, Somebody, Anybody, and Nobody. There was an important job to be done. Everybody was sure that somebody would do it. Anybody could have done it, but nobody did it. Somebody got angry about that because it was everybody’s job. Everybody thought anybody could [...]
Avoiding Toxic Gossip In ancient Greece (469 - 399 BC) Socrates was widely respected for his wisdom. One day the great philosopher was approached be an acquaintance who ran up to him excitedly and said, 'Socrates, do you know what I just heard about one of your students?' [...]
Are you memorable? Do you occasionally realise that people have forgotten your name? It happens, however it shouldn't happen too often. That awkward moment when you realise that they can't remember who you are! Are you Memorable? You can make yourself memorable to everyone you meet. By following the [...]
