Constructive Communications Archives

Constructive communications are the driver of agile performance. Whether it’s just in time feedback, or a constructive conversation about under performance, perhaps it’s about delivering a difficult message to a customer.

On these pages of our site you will find courses, resources and articles dedicated to exploring the competencies required for Constructive Communications in a range of contexts.

The conversation cul-de-sac

Have you ever navigated into a conversation cul-de-sac? A dead end street! When did you last find yourself in a conversation that took an unexpected turn? A comment that embarrassed or offended you? A comment that stunned you into silence or panic. Yesterday I was working with a group of professionals whose customers are challenging for a variety of reasons. On the receiving end of a range of aggressive behaviours chosen to belittle to shock, to denigrate, these professionals feel beaten up, overwhelmed and as a result are often backed into a conversation cul-de-sac. This group once knew how to [...]

There Are No Difficult People

There are no difficult people. However, there are difficult behaviours. Most people will encounter others whose behaviour they find difficult. Warning signals alert you that you may have problems in coping with these difficult characters as a result of previous experience with unpleasant or unsociable behaviour. But be careful! We all make generalisations as a way of drawing conclusions based on limited experience. We make generalisations about people we say  'oh he’s always late ' or ‘she never contributes to a meeting’, which may or may not be true in reality. Putting people into categories "us" and "them" helped humans [...]

Dedicated to LinkedIn Lurkers and the Invisible

Dedicated to LinkedIn Lurkers and the Invisible..........read on. Yet again I find myself doing a little housekeeping of my LinkedIn groups. In doing this I began to identify criteria - what makes a group effective and would encourage me to want to network with members of that group? That thought expanded into I wonder what criteria LinkedIn group managers had in mind when they formed groups. Clearly many LinkedIn groups are well-managed and have a purpose upon which contributions focus.  Contributions are in the form of discussion and articles of interest to the members of that group. Then there are those [...]

2023-12-20T18:02:50+00:00Categories: Social Networking|Tags: |

We Are a Team – Everybody Agree?

A team had four members called Everybody, Somebody, Anybody, and Nobody. There was an important job to be done. Everybody was sure that somebody would do it. Anybody could have done it, but nobody did it. Somebody got angry about that because it was everybody’s job. Everybody thought anybody could do it, but nobody realized that everybody wouldn't do it. It ended up that everybody blamed somebody when nobody did what anybody could have done. We Are a Team - Everybody Agree? What are the lessons? The story reminds me of the behaviours we quite often see in the boardroom scenes in the [...]

Tittle Tattle lost the Battle – Avoiding Toxic Gossip

Avoiding Toxic Gossip In ancient Greece (469 - 399 BC) Socrates was widely respected for his wisdom.     One day the great philosopher was approached be an acquaintance who ran up to him excitedly and said, 'Socrates, do you know what I just heard about one of your students?' 'Wait a moment,' Socrates replied. 'Before you tell me I'd like you to pass a little test. It's called the Triple Filter Test.'......'Triple filter?' replied the acquaintance! That's right,' Socrates continued. 'Before you talk to me about my student let's take a moment to filter what you're going to say. The [...]

Are you Memorable?

Are you memorable? Do you occasionally realise that people have forgotten your name? It happens, however it shouldn't happen too often. That awkward moment when you realise that they can't remember who you are! Are you Memorable? You can make yourself memorable to everyone you meet. By following the top tips below, you'll not only be more memorable, but you'll get more clients, keep them and generate referrals. Introduce yourself to others. No matter where you are act like you are the host. Be the first to say hello. Make an extra effort to remember people's names. The sweetest sound [...]

2023-01-05T15:52:31+00:00Categories: Social Networking|Tags: |
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