The conversation cul de sac

By |2019-11-21T20:07:03+00:00November 21st, 2019|Categories: Coaching, Facilitating Change, Managing Conflict|Tags: , |

When did you last find yourself in a conversation that took an unexpected turn? A comment that embarrassed or offended you? A comment that stunned you into silence or panic, you have navigated into a conversation cul-de-sac. Yesterday I was working with a group of professionals whose customers are challenging for a variety of reasons. On [...]

There Are No Difficult People

By |2019-01-31T14:13:55+00:00June 29th, 2017|Categories: Managing Conflict|Tags: , |

There are no difficult people.....however, there are difficult behaviours. Most people will encounter others whose behaviour they find difficult. Warning signals alert you that you may have problems in coping with these difficult characters as a result of previous experience with unpleasant or unsociable behaviour. But be careful! We all make generalisations as a way of [...]