• Exploring Cultural Differences Group Activity

    Exploring Cultural Differences Group Activity is a hugely entertaining activity for enabling a group to explore cultural differences and what happens when we fail to pay attention and respect those cultural differences. The activity focuses on etiquette during meetings and greetings, dress code, dining out. Without fail this activity apart from being a fun method of learning generates endless discussion about culture, our perceptions, and how our behaviour causes conflict. We use this in our Developing Business Awareness Training Course
  • Our reasons and rationalizations activity helps you to explore  the barriers we confront when we encounter values conflicts in the workplace. These barriers often appear in the form of “reasons and rationalizations” that colleagues present for the way things are being done. Sometimes you don’t hear them because they are the unspoken assumptions and practices of the organization and sometimes its necessary to question those beliefs to enable understanding.
  • Emotionally Intelligent Communication Self Assessment Activity.This self assessment will enable you to identify, recognize and manage your own emotional triggers and enhance your communications at work.

    Emotionally Intelligent Communication Self Assessment Activity

    This resource helps you to assess the following areas of emotional intelligence
    • Self Awareness
    • Self Management
    • Awareness of Others
    • Relating to Others
  • Identifying the Outcomes and Goals of Coaching

    This really useful resource to enable coaches and their clients to explore coaching goals, strengths, and agree an agenda. An essential coaching contract is also included in the resource to help you to agree expectations and be clear what both parties bring to the coaching experience.
  • Competency Based Recruitment Interviews

    120 competency based questions  to use during competency based recruitment related to the following competency areas: Accountability, Teamwork, Integrity, Transparent Communications, Job Satisfaction, Customer Focus, Respect and Excellence. We use this resource on our Competency Based Recruitment and Selection training course
  • Setting goals for your coaching activity is essential if you are to support others during coaching. This activity contains 3 comprehensive questionnaires and a personal development plan to enable you to assess your approach and readiness to become a coach for others and identify your coaching development needs. The activities will help you to assess why you want to coach others, your readiness for coaching and how you manages challenges during coaching.
  • SWOT Analysis Case Study

    This SWOT Analysis Case Study Enables Application of a SWOT Analysis to a genuine business development issue. Spectrain use this SWOT Analysis Case Study on our Business and Strategy Development Course to enable exploration of SWOT elements in an established business and it works really well in enabling identification of business enablers and inhibitors Playing Lean is available as an additional module to our Business and Strategy Development Training Course. Playing Lean Simulates a Lean Business Startup.  It's a board game where players are forced to make difficult business decisions without real world risks. Contact us to see how Playing lean could support your new business venture
  • This activity consists of 22 playing cards containing questions to enable groups to explore, identify and recognize the talent and development needs required to sustain and improve business performance. The Identifying Talent Needs cards focus upon the talent requirements needed to sustain and improve current business performance and identify future talent to accommodate planned change. We use this product on our Nurturing Talent Training Course  
  • The change makers toolkit guides you through a series of steps that help to identify each of the key components of the change management process.  
  • Mentor Me

    £750.00

    How does Mentor Me Work?

    Initially you will benefit from a free introductory consultation to check that we can work together and that the relationship will be beneficial to you. Navigating The Future This 15 week mentoring support programme enables you to schedule a one hour long mentoring session every 3 weeks. Our mentoring can take place via Skype,telephone,webex or if you are within 25 kilometres of our office then we can meet at a location of your choice. We will continue to support you via email between the formal sessions to keep you focused on your goals and provide guidance and support with identifying options should a situation change. The cost of this programme is £750+VAT

    Memvers of EMCC

    Joy at Spectrain is a member of The European Mentoring and Coaching Council

  • Service Survival Tool Kit Slide Show: This slide show accompanies our Service Survival Tool Kit , so, if you want a ready made training course here it is on special offer to those who have purchased the Service Survival Tool Kit Our Service Survival Workbook contains development activities aimed at developing the following competencies:
    • A range of strategies to help you to manage difficult behaviours
    • The ability to recognise the characteristics of a working sytle that is different to your own and to influence that style
    • Conflict resolution techniques and when to make a conscious choice to select a different approach to managing conflict
    • Heightened awareness of your emotional triggers and techniques to enable emotional resilience
    The service survival toolkit is the ideal competency development programme for those who work in call centres.
  • This Service Survival Tool Kit will help you to identify those difficult behaviours, and provide you with strategies to minimise their impact leaving you feeling good about yourself and avoiding conflicts that spiral out of control. We know that you provide great customer service, but service can go off track when faced with a behaviour that you fail to recognise as challenging and before you know it there you are in a negative spiral and its those tricky situations that this tool kit will help you to recognise and manage Our Service Survival Workbook contains development activities aimed at developing the following competencies:
    • A range of strategies to help you to manage difficult behaviours
    • The ability to recognise the characteristics of a working sytle that is different to your own and to influence that style
    • Conflict resolution techniques and when to make a conscious choice to select a different approach to managing conflict
    • Heightened awareness of your emotional triggers and techniques to enable emotional resilience