• This Service Survival Tool Kit will help you to identify those difficult behaviours, and provide you with strategies to minimise their impact leaving you feeling good about yourself and avoiding conflicts that spiral out of control. We know that you provide great customer service, but service can go off track when faced with a behaviour that you fail to recognise as challenging and before you know it there you are in a negative spiral and its those tricky situations that this tool kit will help you to recognise and manage Our Service Survival Workbook contains development activities aimed at developing the following competencies:
    • A range of strategies to help you to manage difficult behaviours
    • The ability to recognise the characteristics of a working sytle that is different to your own and to influence that style
    • Conflict resolution techniques and when to make a conscious choice to select a different approach to managing conflict
    • Heightened awareness of your emotional triggers and techniques to enable emotional resilience
  • Business Ethics Competency Framework

    Our Business Ethics Competency Framework is aimed at identifying ethical behavioural competencies and developing ethical business practice among those in Leadership Roles. This  framework contains 38 business ethics competencies grouped into seven sets. All essential competencies relating to ethical leadership behaviour,  and governance essential for reducing the risk and reputation impact of unethical behaviours. Of course most competency frameworks are specific to an organisation, if you want to develop an organisation specific framework you will find our Designing and Implementing a Competency Framework training course ideally meets your needs. Dont leave ethical business behaviour to chance, be clear about what it looks like with this Business Ethics Competency Framework
  • This comprehensive coaching development resource contains 7 coaching models supported by questions and associated activities to enable you to apply them immediately to enhance outcomes from your coaching or to enable delegates on a coaching course to familiarize themselves with a range of models. Spectrain use this on our Critical Competencies for Credible Coaches Course
  • A valuable cross cultural kaleidoscope case study providing you with the opportunity to explore and understand 8 cultural dimensions Extra Reading
  • This Personal Values Assessment  reveals what might influence you to pass judgement. A really useful resource for ensuring a non biased approach to coaching.
  • You selected a team for a project and they don't seem to be achieving deliverables  - This project team training needs assessment enables you to assess both strategic and tactical needs . The resource includes  72 assessment areas in the functional areas of  of schedule management, cost management, technical management, project coordination, service and quality management, life cycle management, risk and investment management, and critical communications. In addition the resource also includes a strategic and tactical analysis of project team needs. Great value from Spectrain!
  • The process of  developing and implementing  a competency framework identifying and writing competency statements  is long and complex. This workbook provided tools and techniques, templates and assessments to enable you to make a start, justify the approach, manage the process and ensure your competencies are valid. The increased level of understanding and linkage between individual roles and organizational performance makes the effort well worth while.  This workbook contains approximately 35% of the content our complete designing and implementing a competency framework programme You will also find the article Articulating CompetenciesArticulating Competencies on our blog
  • Are you influencing successfully? There are many different sources of power and influence in organisations, yet managers still feel powerless. The key to personal power is influence which uses interpersonal skills to convince others to voluntarily change their attitude to events, people or decisions and enable your ideas to be explored and implemented. This workbook contains a range of activities and techniques to enable you to influence others, analyse your credibility through the eyes of others and become known as an influential member of your business network ..and if you wish to further develop your influencing techniques, take a look at our influence and persuasion training course The influencing successfully resource contains the following topics all supported by activities:
    • Process of persuasion
    • Cialdini 6 areas of influence
    • Getting to yes
    • Credibility assessment
    • Influence in your network
    • Influencing styles
  • Implementing a successful coaching programme

    Coaching as a performance management method has grown rapidly in recent years,so many human resource professionals and their clients need tools and guidance to help them implement successful coaching programmes in their organizations. The topics and materials in this training tool kit provide  practical guidance about what coaching is and how to best implement it in the organization. This resource provides a strategy to enable you to implement a successful approach to coaching as a performance management and support tool This 36 page guide provides guidance in the following areas:
    • Selecting a coach
    • developing internal coaches
    • The coaching process
    • Assessment methods
    • Using multi rater feedback
    • Evaluating results from coaching activity
    • Distance /remote coaching
    • The role of HR in supporting coaching
    • A coaching intake form
    • A coaching contract
    • A coaching progress log
    Develop your in house coaches with our critical competencies for credible coaches course
  • It is possible  to develop a positive outlook. To train your thoughts and develop an optimistic thinking style that not only reduces stress, it also enables greater choice when faced with challenging situations. An optimistic focus enables you to be more resilient, cope better with the unexpected, minimise stress, feel empowered and successfully manage the issues that prevent you from achieving your goals. This wonderful resource is full of activities that will enable you to develop that positive thinking style
  • If Your Life’s a Pitch – You pitch endless presentations to customers and get minimal results. You might like to take the opportunity to deliver Pitch Perfect Presentations! With this presentation skills workbook discover how to structure and pitch perfect presentations with ease.
  • What are your learning preferences? This handy little E book provides a range of useful activities for people who need to make the best of a learning experience and who may have forgotten what works well for them, how they learn best and most of all how to enjoy the opportunity to learn new skills. Great for those who are returning to the classroom after a long absence and for those who need to accelerate their learning